Cancellation Policy

We kindly request at least 48 hours’ notice to change or cancel your appointment.

• Cancellations within 48 hours: A fee of 50% of the session fee will apply unless we can fill the appointment with another client. Providing more notice increases the likelihood of waiving the fee.

• Monday appointments: Notice must be given by 10.00 am Friday.

• Tuesday appointments: Notice must be given by 10.00 am Monday.

• Cancellations within 2 business hours or missed appointments: The full session fee will be charged.

  All cancellation fees must be paid before booking your next appointment.

We understand this policy may cause inconvenience, but due to high demand for our services, it ensures we can provide consistent and timely care for all clients. Our approach aligns with the Australian Psychological Society’s recommendations, which suggest full fees for cancellations within 24 hours and 25% fees for cancellations under 7 days.

If attending in person is difficult, we can switch your session to telehealth (phone or video) at any time before your appointment. Please contact us to arrange this.
 

If couples have purchased the Couples pack and wish to discontinue, future sessions not yet used can be refunded, however all sessions already attended will be charged at the rate of unbundled relationship counselling and no discount will apply. 

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During a couples treatment, it may be appropriate to speak to individuals privately.  IF only one person attends, then this is considered an individual counselling session.  If both adults are attending, then it is considred a couples session.

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If you are experiencing financial difficulties, please do reach out to speak to me further about this.